Refund and Returns Policy

At StylishVajeh.com, we want you to love your purchase! However, if you are not completely satisfied with your order, we offer a straightforward return and refund process to ensure a hassle-free experience. Please read our policy carefully to understand the conditions and process for returning products.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging, with all tags and labels attached.
  • You must initiate the return within 30 days of receiving your order.
  • Certain items such as earrings or other intimate jewelry cannot be returned due to hygiene reasons unless the item arrives damaged or defective.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to our customer support team at [Insert Email Address] with the subject line “Return Request.” Please include your order number, item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will review it and provide you with a Return Authorization Number (RAN) and detailed instructions on how to return your item(s).
  3. Prepare the Package: Safely repackage the item(s) in their original packaging and include your order confirmation or proof of purchase. Write your RAN on the outside of the package.

3. Return Shipping Costs

  • Customer Responsibility: You are responsible for the cost of shipping the returned item(s) to us, unless the product is defective or you received the wrong item.
  • We recommend using a trackable shipping service to ensure the safe return of your item(s). We are not responsible for items lost or damaged in transit.
  • In the case of a defective or wrong item, we will cover the return shipping costs.

4. Refunds Process

Once we receive and inspect your returned item(s), we will notify you via email about the approval or rejection of your refund. If your return is approved:

  • A refund will be processed to your original method of payment within 7-10 business days after receiving the returned item(s).
  • You will be refunded for the full purchase price, minus any original shipping costs (if applicable). In the case of defective or incorrect items, you will receive a full refund, including the original shipping cost.

Please note that the time it takes for the refund to appear in your account depends on your bank or payment provider.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need to exchange an item for the same product, please contact us at [Insert Email Address] to arrange the exchange.

6. Non-Returnable Items

For hygienic reasons, the following items are not eligible for return unless they arrive damaged or defective:

  • Earrings
  • Jewelry sets that include earrings

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. Provide us with details of the issue along with photos of the damaged or defective item(s). We will review the information and offer a replacement or refund, as appropriate.

8. Contact Information for Customer Support

If you have any questions about your return, or if you need assistance with your order, feel free to contact our customer support team:

  • Email: [Insert Email Address]
  • Business Name: Artificial Jewelry
  • Website Name: StylishVajeh.com

We strive to respond to all inquiries within 24-48 hours.

By purchasing from StylishVajeh.com, you agree to our Refunds and Returns Policy. We appreciate your business and will do everything possible to ensure your satisfaction with our products and services.